Support

We answer every message ourselves – there is no ticket queue and no bot. Write to us in English, Georgian or Russian.

What to include in your message

To let us help you on the first reply, please tell us:

• the name and version of the application;
• your device model and operating system version;
• the email address associated with your account, if you have one;
• what you were doing and what happened instead – a screenshot or screen recording helps.

Common questions

How do I delete my account and my data?

Where the application provides an in-app option, you can delete your account from its settings. Otherwise, write to info@mtmd.dev from the email address on the account and we will delete it, together with the associated data, within 30 days. See our Privacy Policy.

How do I manage or cancel a subscription?

Subscriptions are billed by the platform you purchased them on. On iOS, open Settings → your Apple Account → Subscriptions. On Android, open Google Play → Payments and subscriptions. Cancelling stops future renewals; access continues until the end of the paid period.

How do I request a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com, and for Google Play purchases through the Play Store. If something went wrong on our side, write to us as well and we will help.

I found a bug or want to suggest a feature

Send it to support@mtmd.dev. Bug reports with a screenshot and the steps that led to the problem are the fastest to fix.